Front Desk Agent

Description

As a Front Desk Agent, you will be responsible for :

• Actively welcome, greet and check guests in Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’ 

• Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up 

• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc. 

• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries 

• Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in hotel internal specific communicating system 

• Update and maintain the reception hand over book, pass on all guest feedbacks to the 

• Manager on duty so appropriate action may be taken 

• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with confidentiality standards 

• Ensure the correct procedure and policy standards are adhered to 

• Ensure all necessary supplies are available for the front desk, manage par stock and order supplies 

• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc. 

• Encourage up-selling in order to maximize rates Ensure work areas are cleaned and maintained at all times

Requirements :

• Language : English  

• Start Before : Immediately

• Accomodation : NA

• Shift & Schedule : Discuss

Required Skills : 

• Welcoming Guest  

• Greeting Guest  

• Check-in Guest  

• Guest Informations  

• Guest requests  

• Interpersonal communication  

• Written communication  

• Active listening  

• Foreign language  

• Attention to detail  

• Scheduling  

• Stress management  

• Problem-solving  

• Customer service  

• Flexibility  

• Physical stamina  

• Computer literacy  

• Teamwork  

• Phone etiquette